1. What time is check-in and check-out?
Check-in begins at 4:00 PM and check-out is by 10:00 AM. This allows our team to thoroughly clean and prepare each home for your arrival.

2. Can I request an early check-in or late check-out?
We do our best to accommodate early arrivals or late departures when possible. Please contact us 24–48 hours prior to your stay and we’ll let you know based on availability (additional fees may apply).

3. What’s included in my stay?
Each Bluefin property is fully stocked with premium linens, bath towels, a starter set of toiletries, coffee supplies, and basic kitchen essentials. Select homes also include beach gear, bikes, or gourmet kitchens — check your listing for details!

4. Is there a minimum stay requirement?
Most properties require a 2-3 night minimum stay, with extended minimums during holidays and peak seasons.

5. Are pets allowed at Bluefin Vacations homes?
We offer a curated selection of pet-friendly homes. Please filter listings by "pet-friendly" or reach out to confirm which homes allow furry friends (a pet fee may apply).

6. How do I access the property?
All homes are equipped with smart locks or secure keypads. You’ll receive your check-in instructions, including access codes, via email 48 hours prior to arrival.

7. What is your cancellation policy?
Cancellations made at least 30 days prior to check-in receive a full refund. Cancellations made within 30 days are non-refundable unless we are able to rebook the property.

8. Do you offer concierge services or experiences?
Yes! Bluefin Vacations offers add-on experiences like private chefs, boat charters, in-home massages, grocery delivery, and more. Ask us about our curated local experiences when booking.

9. Who do I contact if I need assistance during my stay?
Our guest support team is available 24/7 to assist with any issues, big or small. Contact details are provided in your welcome email and guest portal.

10. How can I join the Bluefin VIP Guest List?
Sign up on our website or via the link in our Instagram bio to unlock early access to our most popular properties, exclusive deals, and members-only perks.